TIPS & Blog

Scheduling and Dispatch Software for Garage Door Companies

Service Scheduling Software for a Door Company:  The Door business can be crazy at times. The phone can just keep on ringing. Call after call comes in. Handwriting notes on scraps of paper will not work. Things need to flow from the initial call taker, to the dispatcher, and eventually to the invoice, without a hitch.

When you get busy is easy to go back to pencil and paper. We plan to enter it all into the computer, when things slow down. That just never happens, and calls are missed.

Duplicate entry is another problem. It is all right here. You enter the call and customer information into notes, then I enter it again on the technician’s field ticket, and finally re-enter it again into the QuickBooks customer invoice. Calls are lost, work gets done and never billed. Time and money are wasted.

Fireline is designed so that customer information only needs to be entered once. That information is used again and again, without double entry. If a customer calls, we can find all their information with a click of a button. All their information is in one place. I can see work order history, installed doors, maintenance agreements, notes, and attached documents. Our work-order screen is designed to give you all the information you need in one place. Almost everything has already been filled out. All you need to enter is the WO type, and User defined fields. The assignment automatically appears on the dispatch board. I can drag the wo to the tech, and send it to his tablet or phone. One click and the tech has it.

Our mobile solution supports both android and apple products. The tech has all the information he or she needs, including parts, pricing, and wo and door history. They can enter the info and send it back to the office. It only needs to be entered once. The accountant can review the information and send it to QuickBooks with a click of a button. Nothing needs to be re-entered.

A process has to be followed even when things are crazy. Information is entered while the customer is on the line. The service software is set-up for fast data entry. Everything is entered on a single screen. Critical information is required so that nothing is missed. Information flows directly into the dispatch calendar without duplicate entry.

Dispatch Software: Dispatch is critical, the dispatcher needs to be able to review open calls at a glance. He or she needs to prioritize and group them so that the technicians are not running back and forth across town. To do that they need a simple, easy to use dispatch board, combined with a map showing the calls, and the current location of the techs. Door Pack provides this seamless dispatching process.

Commercial Maintenance Agreements and Renewals: With Door Pack Software for Quick Books the scheduling and PM renewal process is designed to remind you when they are due. Since our software completely automates this reminder process you have more time to identify and re-price unprofitable agreements. Then there is the billing side. Recurring invoices in QuickBooks aren’t much hope without a process. You just have notes and an invoice that keeps repeating itself. The process becomes a blizzard of paperwork, duplicate entry, and confusion. Business owners get so wrapped up in the daily paperwork that they neglect to review the history and profitability of their existing agreement before they send out the renewal notices. Door Pack has a process that allows you to keep track of these things on a timely basis. Maintenance calls are created automatically and displayed as work-orders on the calendar board. The person who is responsible for scheduling the commercial maintenance works can see all the calls, and sort them by town, zip code, or territory.

 

Mapping/ Routing: You need to group your service and maintenance calls by location. This is one area where you can streamline the operation. Who wants their techs driving back and forth across town. Calls can be grouped by zip code, by town, or by your own areas or territories. The Doo0r Pack Service Scheduling and Dispatch Software can handle them all. Talk about saving money.

 

People don’t realize how important the business process is. Door Pack is designed for a door company, and gives you the right software tools for the job. We offer a process that moves the initial information taken during the customer call, to the dispatch board and finally to the technician with our mobile solution. All the information flows back with a click of a button, and can be sent to QuickBooks with another click, after someone reviews what the tech has entered. We allow you to group your services calls by zip or postal code, by town, by area or territory, and we offer a map with our dispatch board that lets you visually review the calls. We also give you a leg up on controlling your scheduling and dispatch.

Take a few minutes to join us at our next online webinar and review how the Door Pack Service Software for QuickBooks can help to streamline, and eliminate costly mistakes for your operation and increase your productivity. Call 800-890-8614 to register or visit our website www.DoorPack.com.

Be sure to check out our Video of the Month:

http://www.DoorPack.com/video-of-the-month

Watch how the Door Pack Service Software for QuickBooks can help to eliminate duplication and streamline your scheduling and dispatch processes.

Garage Door, Dock and Gate Companies, Scheduling and Dispatch Software

Service Scheduling Software for a Door Company: The Door business can be crazy at times. The phone can just keep on ringing. Call after call comes in. Handwriting notes on scraps of paper will not work. Things need to flow from the initial call taker, to the dispatcher, and eventually to the invoice, without a hitch.
When you get busy is easy to go back to pencil and paper. We plan to enter it all into the computer, when things slow down. That just never happens, and calls are missed.
Duplicate entry is another problem. It is all right here. You enter the call and customer information into notes, then I enter it again on the technician’s field ticket, and finally re-enter it again into the QuickBooks customer invoice. Calls are lost, work gets done and never billed. Time and money are wasted.
Fireline is designed so that customer information only needs to be entered once. That information is used again and again, without double entry. If a customer calls, we can find all their information with a click of a button. All their information is in one place. I can see work order history, installed doors, maintenance agreements, notes, and attached documents. Our work-order screen is designed to give you all the information you need in one place. Almost everything has already been filled out. All you need to enter is the W/O type, and User defined fields. The assignment automatically appears on the dispatch board. I can drag the W/O to the tech, and send it to his tablet or phone. One click and the tech has it.
Our mobile solution supports both android and apple products. The tech has all the information he or she needs, including parts, pricing, and W/O and door history. They can enter the info and send it back to the office. It only needs to be entered once. The accountant can review the information and send it to QuickBooks with a click of a button. Nothing needs to be re-entered.
A process has to be followed even when things are crazy. Information is entered while the customer is on the line. The service software is set-up for fast data entry. Everything is entered on a single screen. Critical information is required so that nothing is missed. Information flows directly into the dispatch calendar without duplicate entry.
Dispatch Software: Dispatch is critical, the dispatcher needs to be able to review open calls at a glance. He or she needs to prioritize and group them so that the technicians are not running back and forth across town. To do that they need a simple, easy to use dispatch board, combined with a map showing the calls, and the current location of the techs. Door Pack provides this seamless dispatching process.
Commercial Maintenance Agreements and Renewals: With Door Pack Software for Quick Books
the scheduling and PM renewal process is designed to remind you when they are due. Since our software completely automates this reminder process you have more time to identify and re-price unprofitable agreements. Then there is the billing side. Recurring invoices in QuickBooks aren’t much hope without a process. You just have notes and an invoice that keeps repeating itself. The process becomes a blizzard of paperwork, duplicate entry, and confusion. Business owners get so wrapped up in the daily paperwork that they neglect to review the history and profitability of their existing agreement before they send out the renewal notices. DoorPack has a process that allows you to keep track of these things on a timely basis. Maintenance calls are created automatically and displayed as work-orders on the calendar board. The person who is responsible for scheduling the commercial maintenance works can see all the calls, and sort them by town, zip code, or territory.

Mapping/Routing: You need to group your service and maintenance calls by location. This is one area where you can streamline the operation. Who wants their techs driving back and forth across town. Calls can be grouped by zip code, by town, or by your own areas or territories. The DoorPack Service Scheduling and Dispatch Software can handle them all. Talk about saving money.

People don’t realize how important the business process is. Door Pack is designed for a door company, and gives you the right software tools for the job. We offer a process that moves the initial information taken during the customer call, to the dispatch board and finally to the technician with our mobile solution. All the information flows back with a click of a button, and can be sent to QuickBooks with another click, after someone reviews what the tech has entered. We allow you to group your services calls by zip or postal code, by town, by area or territory, and we offer a map with our dispatch board that lets you visually review the calls. We also give you a leg up on controlling your scheduling and dispatch.
Take a few minutes to join us at our next online webinar and review how the Door Pack Service Software for QuickBooks can help to streamline, and eliminate costly mistakes for your operation and increase your productivity. Call 800-890-8614 to register or visit our website www.DoorPack.com.
Be sure to check out our Video of the Month:
http://www.DoorPack.com/video-of-the-month

Watch how the Door Pack Service Software for QuickBooks can help to eliminate duplication and streamline your scheduling and dispatch processes.

The Benefits of Mobile Technology

Mobile technology can really transform your business. It can increase cash flow and reduce errors by providing the technician with all the information needed at the site. It also reduces customer complaints by capturing an on-site signature, confirming the work was done properly. DoorPack is pleased to announce its’ new mobile application, for use with android tablets and phones.

With our mobile solution, the tech has the address, and all the information needed to scope out the problem and review the history of the equipment. He can review the work done in the past that may relate to the current problem. Troubleshooting is simplified.

When the work is done, he records the parts, labor and job notes into the mobile device along with the customer’s signature. This information is transferred directly into the work-order for billing, eliminating double entry. Finally, a credit card payment can be obtained immediately from residential customers.
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All of this cuts down on errors, double entry, and customer disputes. It can also make a big difference getting bills out the same day to turn over cash flow quickly

Fireline provides mobile technology at a very reasonable price, and we integrate seamlessly with your QuickBooks software.

PM’s and your mobile solution – Your Hidden Goldmine

Your technician calls in to report that he or she is finished with the job and is an hour away from the office. Now is the time to make the most of your new DoorPack system.

With a click of the button you can find all of the PM’s that are coming due in the town or zip-code close to the tech’s location.

With another click you can send him or her the information needed, with our mobile solution.

Reducing your turnaround time can result in a significant increase in your revenue, cash flow and tech productivity!

Five Reasons to operate your software from your office and avoid the cloud

  1. Security: Every day we hear about a cloud- based system being hacked. No-one seems to be safe. The IRS was hacked; the entire government personnel system was hacked; Target Drug, TJ Maxx, Blue Cross and Blue Shield were all hacked. These organizations spend billions of dollars to protect their records. They all learned the hard way. Put it on the web and you risk losing it. Your average cloud-based provider can’t afford the kind of security these big organizations had. How secure do you think your data really is in the cloud?
  1. Ownership of the data: When you put your business into the hands of a cloud provider, all of your data is in their possession. You can access it, as long as you continue to pay. Miss a payment and you are out of business along with your customer history until it gets resolved.
  1. Switching systems: We hear it all the time. People have bought into a cloud-based office or mobile software app and are now unhappy, and want to change. Unfortunately, most can’t get their data out. Effectively they are locked into their monthly fee, unless they are willing to go cold turkey without their history.
  1. Your business depends on the internet. When it is down, so is your service business.
  1. Mobile security: Most cloud-based applications use a mobile solution that gives your techs access to your data. Password protection helps, but passwords tend to get passed around the office. It isn’t uncommon for technicians to raid the bosses’ customers and start their own business.