QuickBooks is a great accounting system. It is simple, easy to use and it gets the accounting done. The challenge is that QuickBooks doesn’t quite meet your operational needs. Accounting is nice, but your daily operations are what bring in the monthly cash flow. Now you have the best of both worlds … operations software that seamlessly plugs into your accounting software. Introducing a total solution: DoorPack for QuickBooks.
DoorPack allows you to clean up the bottlenecks and inefficiencies. Take a look at the way you are handling work-orders. Are you entering information over and over again, first on a service ticket, than on a white board, and finally into QuickBooks? How does it work when you are really busy?
How about your paperwork? Most offices have a number of file cabinets, crammed full of folders. It can seem like a paperwork black hole, everything goes in, nothing comes out.
DoorPack software is designed to eliminate double entry and lost paperwork. Names, addresses, and descriptions are entered once, and passed from quote to work-order, to QuickBooks invoice. Paperwork can be attached to quotes, work-orders and customers. DoorPack becomes a central place to find documents quickly and easily.
Selling in hard times
Frankly, coming up with new ideas for columns is not my strong point. In desperation, I asked our west coast salesperson for ideas. He consistently sells well, even in hard times.
He felt it all boiled down to a few simple things:
1. Sell a good product.
2. Try different things, (and keep track of what works).
3. Work harder when times are tough.
It’s all a numbers game. If you send out a hundred mailings in good times to make a sale, you need to do two or three hundred in hard times to make the same sale.
DoorPack is designed to help you with this process. We track and measure sales activities, by campaign. You know that it has taken 100 calls to produce a sale in good times. When you need to ramp things up, you have a baseline and history to start from.
You can also set-up goals for your sales-people, based on the activities needed to reach the sales volume you need. It’s all a numbers game. You need information to make it manageable.
Customer satisfaction is the most important thing that drives a business to success. Whenever you lose a good customer, you need to backtrack to the service and installation problems that proceeded the loss. You may get an unpleasant surprise.
What’s that? You can’t pull together information on previous service and installation delays without a long drawn out manual search? That may be a symptom of the problem.
You need to know what customer’s have been inconvenienced, and why. When you lose business, you need to backtrack the problem. DoorPack pulls all of the information together into one place, so you can identify and fix problems before you lose the customer.
Check out http://www.doorpack.com/customer-service-history on our website.