About DoorPack
Fireline Systems was started by Jack Harrison in 1999. Originally the company focused on the installation of packaged business systems.
After several years of trying to make generic products fit businesses with unique requirements, it became apparent that there was a need for business systems that were designed for specific industries. With the assistance of a team of security industry professionals we developed the DoorPack Software solution with Quick Books to meet the specific needs of garage door dealers and commercial door dealers.
Early on, we found that most garage door dealers and commercial door dealers used QuickBooks and Microsoft Office products like Outlook, Word and Excel to run their business. QuickBooks seemed to be meeting the needs of the accounting department but there were too many office and field functions that were operationally disconnected with enormous duplication and overhead requirements.
To tie the whole operation together the software needed to start at the initial call or sales opportunity, track all of the customer communications and history, flow the paperwork through contract and quotation preparation, purchase order creation with delivery scheduling, and finally track the installation and service work order schedule with a seamless link to QuickBooks for billing. DoorPack software was designed to meet these needs and much, much, more.
The other problem was integration. A typical job might have vendor documents in email folders, Word and Excel documents in different areas, with appointments scheduled in different Outlook folders. It was almost impossible to pull it all together. DoorPack is designed to pull it all together in one place, so that a manager can go to a work-order and see all of the appointments, and documents in one place.
DoorPack was the vision and result of a team of professional software developers with over 100 man-years of experience in the garage door software industry.
DoorPack Software Products
DoorPack Software is designed to address the unique needs of both garage door dealers and commercial door dealers. DoorPack links seamlessly with the popular Quick Books software product line which provides dealers with a simple-to-use and easy-to-learn solution for quick customer history, quote preparation, work order scheduling, advertising and marketing.
As a Quick Books Silver Developer Partner Fireline Systems has created DoorPack Software with a seamless link into Quick Books Software to preserve your current accounting functions. This makes it easy for an existing Quick Books user to add DoorPack Software and take advantage of all the specific features needed garage door dealers and commercial door dealers.
DoorPack Software eliminates the typical duplicate entry issues that tend to waste valuable time by owners and their employees. With DoorPack you are able to continue using all of your familiar Quick Books accounting processes …with the added convenience of DoorPacks expanded customer database history features including: Tracking multiple customer locations, retail sales, work order history, installed customer equipment lists, detailed quote history, scanned attachments for before/after pictures, scanned customer signed work orders and any other type of customer document. This streamlines your office process and leads to eliminating much of the daily hunting for paperwork.
DoorPack Software provides three main modules with it’s connection to Quick Books Software
The Service/ Installation Work Order Module allows the user to quickly find any Quick Books customer and review their complete customer history on one screen. DoorPack’s design eliminates the need to search through multiple menus to quickly find what you are looking for. You can also drill down into the detail of any past work orders or quotes for reference. DoorPack also tracks each customers installed equipment ( just in case a replacement part is required) along with maintenance schedules, unlimited contacts, agreements, notes, sales activities, attachments, and phone call history.
Work orders for service calls and new installs can be printed and scheduled on Microsoft’s Outlook calendar software for all of the computers connected to the network. Using Outlooks easy drag-and-drop features the work orders can be quickly assigned to a new service technician. When the work orders are completed the labor and parts used can be entered. Each completed work order will automatically create an invoice, estimate or sales order in Quick Books to eliminate the duplicate entry required for billing. This speeds up the normal billing process, reduces the amount of clerical entry and increases cash flow.
The Sales/ Quote Module provides a powerful alternative for automating your quoting process. DoorPack Software is one of the only software tools which allows the dealer to prepare residential and commercial customer quotes for multiple manufacturers and multiple product lines. There are three methods provided for quotes in DoorPack: handwritten quotes, Excel imported quotes and DoorPack created quotes.
The quoting module provides a simple tiered method of quoting allowing the selection by manufacturer, by module, by option and then by option item. Pricing is automatically updated using the manufacturer’s multipliers. Quotes can be reviewed using multipliers and/or gross margin assumptions. After quotes are printed in DoorPack they are tracked in the customer’s history record. With a simple click of the mouse an existing quote can be turned into an installation work order for scheduling and billing.
DoorPack’s Business Marketing Module gives the ability to track the source of each incoming call to better manage monthly advertising expenses. It also provides a method for creating customer and prospect mailing labels and various mail merge letters for promotions, etc. The tasking feature for DoorPack links directly with Microsoft Outlook to provide management and the staff with a handy “ToDo” list feature tracking project deadlines and assignments.
Finally DoorPack wraps the entire software product together with a powerful company-wide informational dashboard. From one single screen DoorPack allows you to quickly see a snap-shot of your entire company with the ability to drill into the details. This one tool alone streamlines the entire daily operation.
If you are looking for a software solution specifically designed for your garage door dealers and commercial door business which seamlessly links to your Quick Books you owe it to yourself to request a software demonstration of Fireline’s DoorPack Software today.
